Virtual Care Veterinary Technician

Summary

Join Modern Animal's Virtual Care team as a Credentialed Veterinary Technician! This hybrid, full-time role offers up to 40 hours per week and benefits eligibility. You will engage with clients via chat, phone, and video, providing support and education on pet health. Responsibilities include triaging cases, reviewing medical records, processing prescriptions, and documenting accurately. The ideal candidate is tech-savvy, an exceptional communicator, and an adaptable problem-solver with at least two years of experience in small animal veterinary medicine. Modern Animal offers a collaborative team environment, competitive compensation, and excellent benefits.

Requirements

• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required)
• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms
• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity
• Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams
• Independent worker: You manage priorities and tasks effectively with minimal supervision
• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care
• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
• Comfortable sitting and standing at a computer for extended periods

Responsibilities

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• Review medical records to understand patient history and provide informed guidance
• Document clearly and accurately in patient records using veterinary terminology
• Verify and process prescriptions, ensuring appropriate follow-up for client requests
• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
• Follow protocols, maintaining consistency while adjusting to each unique case
• Collaborate cross-functionally, providing feedback to improve processes and systems
• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
• Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

Preferred Qualifications

Emergency and specialty experience is a plus but not required

Benefits

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)
• Excellent medical, vision, and dental coverage (with various options to choose from)
• 401(k) savings plan with employer match
• Paid time off
• 12 weeks of paid parental leave
• Free membership and discounts on services for your furry family members
• Continuing education allowance
• Uniform provided
• Work-from-home stipends to help set up your home office