Virtual Doula

Summary

Join Included Health as an experienced doula, passionate about guiding members through their pregnancy and postpartum journeys within a clinical setting. You will support two programs: Black Health Communities, providing prenatal and postpartum support and benefits navigation; and Care and Case Management, collaborating with a multidisciplinary team on care plans. The role involves ongoing strategic input and innovation to improve member outcomes. The schedule is Monday-Friday, 9 am-6 pm PST. This position requires a certification from a recognized doula organization, 5+ years of experience, and knowledge of evidence-based obstetric practices. The ideal candidate will be comfortable with technology and remote work, possess strong communication skills, and be passionate about advocating for the Black community.

Requirements

• Certification as a birth doula from one of the following: DONA International , Childbirth and Postpartum Professional Association ( CAPPA ), Childbirth International (CBI), or the International Childbirth Education Association (ICEA)
• 5+ years of experience working as a doula
• Knowledgeable and familiar with current clinical evidence-based medicine obstetric practices established by professional organizations, including the American College of Obstetricians and Gynecologists (ACOG) and the Society for Maternal-Fetal Medicine (SMFM)
• Demonstrates a willingness to adapt traditional doula support models for a virtual-only format to reach pregnant patients lacking alternative access to doula care
• Experience solving problems for, and advocating on behalf of, members of the Black community
• Passionate about advocating for the Black community
• Comfortable with technology, as well as strong competence and ability to use multiple computer/medical record systems
• Experience working remotely
• Easily able to quickly build relationships with members via audio-only/telephonic communication
• Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must
• Be flexible and comfortable with working in a rapidly-changing environment
• Strictly follow security and HIPAA regulations to protect our patients’ medical information
• Strong verbal and written communication skills
• A self-starter who likes to take ownership of your work and you proactively go the extra mile for others
• Prompt and regular attendance at assigned work location
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner

Responsibilities

• Works within the established structured doula workflow to deliver culturally-representative prenatal and postpartum support and education via phone and messaging
• Support members and their chosen model of prenatal care and delivery plan (ex: OBGYN, CNM, Group Prenatal Care/Centering, Hospital delivery, Birth Center delivery, etc.)
• Guide members in birth planning discussions by providing education as well as assisting with formulation of advocacy questions to guide conversations with their prenatal care team
• Collaborate with multidisciplinary team members to provide comprehensive support

Preferred Qualifications

• Additional certification as a postpartum doula from DONA International , CAPPA , CBI, or ICEA
• Experience developing and instituting a doula initiative within a healthcare setting
• Background or additional certification in lactation support and education
• Experience working remotely
• Bachelor's Degree
• Registered Nurse

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations