Virtual Medical Assistant

Summary

Join MedSpecialized, Inc. as a Virtual Medical Assistant and work remotely for DrCatalyst, a healthcare staffing organization. You will handle inbound and outbound calls for scheduling, reminders, and other patient communications. This night shift position requires a BS in Nursing, BPO healthcare experience, excellent English proficiency, and a fast typing speed. The company offers a competitive salary, bonuses, paid time off, health insurance, and various other perks. The role involves using EMR systems and communicating effectively with patients and colleagues. Successful candidates will be proficient in using Google Workspace applications and possess a stable internet connection.

Requirements

• A graduate of BS in Nursing
• Must have at least 6 months of BPO Healthcare account experience
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Internet speed has to be at least 100 mbps
• Computer literacy (GMail, Google Sheets)
• Stable internet connection and a conducive work environment at home
• Physically fit to work in a BPO setting
• Willing to work during holidays and weekends
• Must be residing outside Cebu

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information
• Make outbound calls for patient appointment reminders, wellness checks, and more
• Supply EMR notes on all calls conducted looping in onsite personnel and providers
• Google Chat with online personnel, as well as separate chats with DRC team members

Benefits

• Monthly salary of 20,000 - 30,000
• New hire bonus of 5,000
• Attendance bonus of 2,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)