Virtual Patient Coordinator

Summary

Join Spring Fertility as a Virtual Patient Coordinator and provide exceptional customer service to patients seeking fertility treatments. This full-time, temporary, remote position involves managing patient inquiries, scheduling consultations, and ensuring accurate registration. You will be responsible for answering calls, emails, and live chats, maintaining patient records, and protecting confidentiality. The ideal candidate possesses a Bachelor's degree, exceptional customer service skills, and 2+ years of sales experience. Spring Fertility offers competitive benefits, including medical, dental, and vision plans, paid time off, 401k matching, and a fertility benefits discount program. We are a fast-growing organization committed to employee development and a supportive work environment.

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• 2+ years of sales experience
• Reside in and intend to work from one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Responsibilities

• Answer all incoming calls, emails and live chats
• Transfer calls or take messages as necessary
• Register new patients in electronic medical record
• Schedule new patient consultations and ensure all new patient questionnaires are completed prior to consultation with provider
• Email new patient “welcome packets” after successful registration
• Provide patients with accurate information when answering questions and concerns
• Maintain patient records and protect patient confidentiality

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time!
• Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance