Virtual Patient Coordinator

Summary

Join Spring Fertility's growing team as a Virtual Patient Coordinator! This full-time, remote position offers a competitive salary and comprehensive benefits. You will be responsible for managing patient communication, registration, and scheduling. The ideal candidate possesses exceptional customer service skills and experience in membership sales or call centers. Spring Fertility values diversity and offers a supportive work environment. This role requires a Bachelor's degree and strong communication skills. Apply today and help us make a difference in the lives of our patients!

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• Experience in membership sales
• Call center experience

Responsibilities

• Answer all incoming calls, emails and live chats
• Transfer calls or take messages as necessary
• Register new patients in electronic medical record
• Schedule new patient consultations and ensure all new patient questionnaires are completed prior to consultation with provider
• Email new patient “welcome packets” after successful registration
• Provide patients with accurate information when answering questions and concerns
• Maintain patient records and protect patient confidentiality

Preferred Qualifications

Hospitality experience

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time!
• Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance