Virtual Pharmacy Technician

Summary

Join us on our mission to reverse diabetes in 100 million people as a contractor Virtual Pharmacy Technician at Virta Health, supporting pharmacy and clinical operations during upcoming launches.

Requirements

• 2+ years of experience as a pharmacy technician or in a similar role
• Demonstrated experience with prescription management and prior authorizations
• Familiarity with electronic prescribing and prior authorization software
• Strong organizational skills with a high level of accuracy and attention to detail
• Effective written and verbal communication skills for working with pharmacies, insurance companies, and healthcare providers
• Adaptability in a fast-paced environment with strong problem-solving skills and a solutions-oriented approach

Responsibilities

• Manage and process prescriptions and prior authorizations for our member population
• Support other clinical tasks, including lab order processing, sending faxes, and communicating with primary care providers (PCPs)
• Act as a liaison between healthcare providers, pharmacies, and insurance companies, ensuring effective communication and problem resolution
• Maintain accurate and up-to-date records of all pharmacy-related activities
• Work through a queue of provider requests to ensure timely completion and follow-up

Preferred Qualifications

• Experience in telehealth or digital health settings, with an understanding of virtual healthcare dynamics
• Familiarity with platforms like ZenDesk or similar customer support tools
• Knowledge of healthcare regulations related to pharmacy operations and compliance
• Previous experience with managing prescriptions and prior authorizations for GLP-1 medications or other weight-loss/diabetes treatments
• Basic understanding of clinical support tasks, such as lab order processing or PCP communication