Remote Virtual R&P Case Specialist

Summary

Join a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Personal Christian faith and a heart for service to vulnerable people
• Minimum 2 years' experience working with social service programs
• Demonstrated communication skills and ability to communicate with clarity over virtual platforms
• Expertise with digital communication tools, such as Zoom, Teams, Whats App and other platforms
• Strong command of Microsoft Office applications
• Fluency in written and spoken English

Responsibilities

• Achieve participant satisfaction and program outcomes for the R&P program through timely, high-quality services, including documentation of all deliverables
• Confirm casefile compliance through regular and routine upkeep of case notes and case documentation
• Effectively utilize client service systems and tools with full understanding and consistent usage
• Participate in department and Community of Practice calls
• Provide remote, multi-faceted case management services to newly arrived clients in accordance with the Cooperative Agreement
• Develop service plans and coordinate services with other service providers
• Assist newly arrived clients to access a range of eligible services and supports including medical care, education for children, and English for adults
• Secure transportation for refugee clients to/from core appointments
• Initiate remote referrals and ensure follow up and follow through of services
• Ensure cultural orientation for newly arrived refugees
• Assist clients in applying for and obtaining public benefits, including (but not limited to) Food Nutrition Service, Medicaid and Cash Assistance
• Collaborate closely with Church and Community Engagement to provide resources for clients
• Other direct client services as required by R&P/APA Cooperative Agreements
• Communicate regularly with service providers to ensure timely service delivery
• Advocate on behalf of refugee families when necessary
• Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support team
• Attend all state, Home Office, and coalition meetings as appropriate

Benefits

• Medical, Dental, Vision
• 16 company Paid Holidays + 4 additional Personal days per year!
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Legal Shield Insurance