World Relief is hiring a
Virtual R&P Case Supervisor

Summary

Join a global Christian humanitarian organization that is fighting for change that lasts. We are seeking a Virtual R&P Case Supervisor to provide leadership and oversight to a team of Virtual R&P Case Specialists and maintain a caseload of up to 50 individuals.

Responsibilities

• Facilitate regular, re-occurring one-on-one staff supervision meetings with all direct reports reviewing housing needs, CO assessments, compliance standards, caseloads, progress, and other support
• Lead team meetings to coordinate effective, holistic plans for upcoming arrivals
• Establish goals, provide performance reviews and follow-up on individual goals
• Problem solve with staff and provide regular updates to the Virtual R&P Manager
• Assign cases to an individual case specialist and ensure pre-arrival, post-arrival, and remote case management services are provided as per Cooperative Agreement
• Achieve participant satisfaction and program outcomes for the R&P program through timely, high-quality services, including documentation of all services
• Confirm casefile compliance as submitted by Case Specialists through regular and routine check-ins
• Review client service systems and tools with direct reports, ensuring both understanding and consistent usage
• Facilitate progress of per-capita disbursement requests
• Submit 90-day period reports on IRIS
• Closely collaborate with Church and Community Engagement to ensure clients are receiving necessary resources
• Assist VR&P Manager and Accountability Focal Point in resolving complaints and grievances
• Participate in department and Community of Practice calls
• Provide remote, multi-faceted case management services to newly arrived clients in accordance with the Cooperative Agreement
• Develop service plans and coordinate services with other service providers
• Assist newly arrived clients to access to a range of eligible services and supports including medical care, education for children, and English for adults
• Secure transportation for refugee clients to/from core appointments
• Initiate remote referrals and ensure follow up and follow through of services
• Ensure cultural orientation for newly arrived refugees
• Assist clients in applying for and obtaining public benefits, including (but not limited to) Food Nutrition Service, Medicaid and Cash Assistance
• Other direct client services as required by R&P/APA Cooperative Agreements
• Communicate regularly with service providers to ensure timely service delivery
• Advocate on behalf of refugee families when necessary
• Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support team
• Maintain positive working relationships with key stakeholders in assigned portfolio of states, providing arrival updates, coordinating services, and participating in state-level consultations
• Attend all state, Home Office, and coalition meetings as appropriate
• Other duties as assigned