Virtual Travel And Lifestyle Reservations Specialist

Summary

Join Ten Lifestyle Group as a Virtual Travel & Lifestyle Reservations Specialist and craft unforgettable travel experiences for valued members across MENA, Europe, US, and Asia. You will be the primary point of contact, managing travel requests via phone and email in Arabic and English, and providing tailored solutions for ground transportation and travel arrangements. This fast-paced role demands exceptional customer service, strong communication skills, and the ability to handle a high volume of inquiries. You will actively cross-sell services and build rapport with members. Ten offers a competitive salary, hybrid or fully remote work options, paid time off, paid sabbaticals, and various employee rewards and discounts.

Requirements

• Native-level or bilingual fluency in Arabic and English is required
• Required background in Hospitality, Tourism, Customer Service in a Luxury brand
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete
• A private desk/work station

Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia
• Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services
• Actively cross-sell lifestyle services, promotions, and exclusive events
• Conduct thorough research and prepare compelling proposals tailored to member needs
• Liaise with trusted suppliers to coordinate seamless experiences
• Maintain detailed and up-to-date records for members
• Represent TEN by sharing our story and showcasing the value of our concierge services
• Build genuine rapport with members, ensuring they feel valued and understood
• Be proactive in converting requests into confirmed bookings

Preferred Qualifications

• French is a plus
• Previous experience working in customer service, handling a high volume of calls would be an added advantage

Benefits

• A competitive salary depending on experience
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Genuine career opportunities within a dynamic and international company