Visage Trainer and Support Analyst

Summary

Join our team as a Visage Trainer and Support Analyst, providing technical support, training, and troubleshooting for the Visage 7 Enterprise Imaging Platform. You will empower radiologists, clinicians, and IT teams to effectively utilize Visage imaging solutions, optimizing workflows and ensuring system reliability. Key responsibilities include developing and delivering training programs, providing technical support and troubleshooting, optimizing system workflows, and ensuring compliance and security. This role requires a Bachelor's degree in a related field and 2-5 years of experience in PACS administration or healthcare IT support. Proficiency in Visage 7, PACS, DICOM, HL7, and FHIR standards is essential. Strong communication, problem-solving, and teamwork skills are also crucial for success in this fast-paced healthcare environment.

Requirements

• Bachelor’s degree in Health Informatics, Radiology, Computer Science, or related field (or equivalent experience)
• 2–5 years of experience in PACS administration, healthcare IT support, or radiology informatics
• Proficiency in Visage 7, PACS, DICOM, HL7, and FHIR standards
• Familiarity with Windows/Linux environments, SQL databases, and virtualization technologies (VMware, Citrix, AWS, or Azure)
• Excellent presentation, communication, and teaching skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and in a fast-paced healthcare environment

Responsibilities

• Develop and deliver training programs for radiologists, clinicians, and healthcare IT staff on Visage 7 functionality and best practices
• Conduct virtual and in-person training sessions for new users and system upgrades
• Create and maintain training materials, user guides, and documentation to support ongoing education
• Assess user proficiency and provide personalized coaching to improve system adoption and efficiency
• Serve as the primary point of contact for Visage 7 support, assisting users with system navigation, image viewing, and reporting workflows
• Diagnose and resolve issues related to DICOM image transfers, PACS (Picture Archiving and Communication Systems), and system performance
• Work closely with IT teams to address HL7, FHIR, and EMR integration challenges
• Log, track, and manage support tickets in ITSM tools (e.g., ServiceNow, Jira), ensuring timely resolution
• Collaborate with radiologists and administrators to optimize imaging workflows, improving efficiency and usability
• Assist in configuring Visage Ease (mobile imaging application) for remote access
• Monitor system performance and recommend improvements or best practices for enhanced imaging operations
• Ensure user training includes HIPAA and FDA compliance guidelines related to medical imaging and data security
• Assist in disaster recovery planning and system maintenance to prevent downtime
• Support cybersecurity teams in addressing user access controls and security vulnerabilities

Preferred Qualifications

• Previous experience in training or technical instruction
• Experience with scripting (PowerShell, Python, or Bash) for automation