Avasant is hiring a
VM Performance Management Analyst

Summary

The VM Performance Management Analyst is responsible for executing day-to-day Performance Management vendor governance services, supporting various operational support services, and providing analyses and reports to clients. The role requires a Bachelor's Degree in Business or Finance with 1-3 years of experience in vendor management, strong Excel skills, excellent communication and presentation skills, and the ability to work remotely.

Requirements

• Bachelor's Degree in Business or Finance
• +/- 1-3 years' experience - vendor management, vendor SLR performance reporting, vendor performance evaluations and reporting
• Strong Excel Skills: Spreadsheets, Pivot Tables, Charting

Responsibilities

• Produce and distribute monthly evaluations of Service Provider service level performance
• Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
• Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
• Archive and maintain historical records for monthly performance governance and reviews
• Support vendor contract decomposition of service levels and data entry into AvaSense tm Vendor Governance Platform
• Maintain Standards and Templates
• Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
• Initiate service credit process for breached SLRs/SLAs
• Support development and maintenance of performance dashboards and reports
• Prepare and deliver analyses and reports to meet the needs of client
• Provide input and insight into opportunities for VMaaS process optimization and continuous improvement
• Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
• Participate in various managed contract operational and governance meetings
• Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance related matters
• Support executive summary reporting
• Risk and Issue reporting

Preferred Qualifications

• Experienced in business process outsourcing (BPO) or IT outsourcing (ITO) operations a plus
• Experience in developing statements of work, financials, and service levels for sourcing relationships a plus