Voice Provisioner

Summary

Join Vonage and help provision customer services on our Hosted IP PBX VoIP platform. You will be responsible for the end-to-end configuration of all service components and will interact with customers to clarify requirements. Accurate documentation of the turn-up process in Vonage systems is crucial. This role covers North American time zones. Responsibilities include reviewing project documentation, provisioning voice services, deploying Vonage equipment and services, and serving as a first-level escalation point for voice issues. Vonage offers competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Requirements

• 1+ Years of Hosted VoIP Experience
• Basic Technical Troubleshooting Experience
• Basic Networking Knowledge
• Background in telecommunications services
• Working knowledge and experience with Telephone services and PBX based features
• Must be organized and able to work in a quickly changing internal and external environment
• Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision
• Communication and interpersonal skills required to interact both orally and written with customers and management
• Must be able to multitask, work tight deadlines and focus on project completion with a focus on attention to minute details

Responsibilities

• Review all project documentation and participate in project meetings
• Provisioning of all customer voice services such as hunt groups, auto attendants, voice endpoints and 3rd party services
• Remotely deploy all Vonage equipment and services for customer solution with on-site resources
• Serve as the first level operational escalation point for all assigned customers related voice issues
• Additional responsibilities as position requires

Benefits

• Competitive pay
• Unlimited discretionary time off
• Tuition reimbursement