VoIP Implementation Engineer

Summary

Join Tekmetric, a dynamic and growing company, as a VoIP Implementation Engineer. You will support customers using our flagship VoIP Shopgenie product, working closely with product and engineering teams to improve the system. Responsibilities include implementation, setup, ongoing support, and collaboration with the Customer Success team. The ideal candidate possesses 2+ years of VoIP/PBX implementation experience for small businesses, strong customer service skills, and familiarity with VoIP protocols. Tekmetric offers a comprehensive benefits package including healthcare, generous PTO, flexible work arrangements, and various financial benefits.

Requirements

• 2+ years of experience implementing VoIP and/or PBX systems for small businesses
• You are a driven individual with a passion for helping people
• You have experience implementing + supporting VoIP setups for local businesses
• You're comfortable teaching phone concepts to non-tech savvy users who may be unfamiliar with VoIP phone systems
• You have familiarity with VoIP protocols such as SIP, and experience working with PBX systems
• You're a self-starter that operates well in ambiguity, and can take high-level direction and run with it
• You have a customer-first attitude, and are energized by seeing customers succeed

Responsibilities

• Support customers on our flagship VoIP solution, with everything from implementation and setup, to ongoing support needs
• Work with our Product and Engineering teams to improve our VoIP product. This may involve triaging and escalating issues, recommending ideas and best practices, and closing the feedback loop with customers
• Work with our Customer Success team to ensure a smooth onboarding process for new customers signing up for our VoIP product and transitioning from their old systems
• Create + update internal documentation on the VoIP product

Preferred Qualifications

Experience or affinity for the automotive industry is a plus BUT not required

Benefits

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education