VP, Customer Engineering And Success

Summary

Join CircleCI as a visionary customer engagement leader to head our Customer Engineering & Success organization. Reporting to the Chief Revenue Officer, you will blend strategic insight with customer advocacy to drive product adoption, elevate customer satisfaction, and accelerate revenue growth. You will design and implement customer success strategies, build and mentor a high-performing global CS organization, and collaborate with executive leadership. The role requires creating data-informed approaches to uncover expansion opportunities and address retention risks. You will establish yourself as a thought leader in customer engagement. This is a high-impact role within a dynamic SaaS environment.

Requirements

• 15+ years of leadership experience in customer success, account management, or consultative sales, preferably within SaaS environments at scale
• 10+ years guiding leadership teams and managing customer-facing professionals
• 10+ years developing go-to-market strategies integrated with annual planning and quarterly execution
• Creating innovative business strategies powered by data-driven insights
• Building collaborative, cross-functional teams in matrix environments to achieve company objectives

Responsibilities

• Design and implement customer success strategies that deliver quantifiable business outcomes
• Build and mentor a high-performing global CS organization
• Collaborate with executive leadership to align company initiatives with evolving customer needs
• Create data-informed approaches to uncover expansion opportunities and address retention risks
• Establish yourself as a thought leader in customer engagement through industry connections