VP, Customer Success

Summary

Join Candex, a rapidly growing global B2B fintech company, as their new RVP, Customer Success! This role focuses on launching new clients, fostering strong customer relationships to drive retention and growth, and working with worldwide customers. You will ensure high customer satisfaction, identify growth opportunities, and resolve issues. Responsibilities include full account management, strategic positioning, product promotion, and providing technical support. You will also contribute to developing the business, creating new infrastructure and processes, and supporting sales as needed. Candex is seeking future leaders to help them scale, so this is a fantastic opportunity for ambitious individuals.

Requirements

• Relevant experience in Procurement, Procurement Operations, or Procurement transformation
• Experience working with large Fortune 500 companies
• Fantastic interpersonal leadership and influencing skills
• Highly organized and an excellent communicator, both oral and written
• You are capable of influencing clients to do more, while building relationships and establishing trust
• You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software

Responsibilities

• Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
• Identify key client contacts to build a network, connect with SMEs, users and drive adoption
• Oversee and address any client or supplier support or technical issues
• Perform data analytics and watch KPIs to drive Candex usage and revenue growth
• Conduct Business Reviews with Clients, including executive sponsors
• Provide projections per client and measure progress against projections
• Identify and execute on new business and client expansion opportunities
• Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
• Create policies and procedures to optimize customer experience
• Develop infrastructure and ways of working to directly support scaling the business
• Support sales as needed

Preferred Qualifications

Fluency in Italian is an advantage

Benefits

• Unlimited PTO and a flexible working environment
• Competitive compensation and benefits package
• Home Office Setup
• Company-wide team outings