VP, Freelancer Community

Summary

Join Testlio, a leading quality management company, as their VP, Freelancer Community! This high-impact, 100% remote role (East Coast US or EMEA) focuses on the health, growth, and experience of Testlio's global freelancer network. You will lead strategy, operations, and experience for over 60,000 freelancers, building and managing a team responsible for onboarding, recruiting, quality, compliance, and engagement. This role demands strong operational skills, cross-functional collaboration, data analysis, and a deep commitment to fairness and inclusion. Testlio offers a supportive and flexible work environment with benefits including flexible time off, learning reimbursement, and stock options. The ideal candidate possesses experience leading global freelancer communities and building high-performing teams.

Requirements

• Experience leading a global community of freelancers or global talent platforms
• A track record of building and managing high-performing teams across recruiting, onboarding, and engagement
• Strong operational background: You understand how to design scalable systems without losing speed or quality
• Experience collaborating cross-functionally: You know how to align teams and represent voices that aren’t always in the room
• Comfort with data: You should be able to interpret metrics and use insights to shape action and form priorities
• Clear strategic thinking paired with a willingness to get hands-on when needed
• Deep empathy for the crowd and a genuine commitment to fairness, inclusion, and recognition
• Excitement to build the best crowd experience
• Adaptability and curiosity — you’re open to testing new ideas, iterating quickly, and learning from what works and what doesn’t
• Excellent communication skills

Responsibilities

• Lead the strategy, operations, and experience of Testlio’s global network of over 60k freelancers
• Build and manage a small but mighty team who are responsible for onboarding, recruiting, quality & compliance, and engagement roles — to support the crowd across their entire journey
• Drive the growth of the network in alignment with client demand and delivery forecasts
• Oversee onboarding and vetting programs to ensure the crowd is activated efficiently and meets Testlio’s quality standards
• Partner with Finance and Delivery to help shape fair, transparent, and scalable compensation systems for the crowd
• Create systems that help forecast, plan, and optimize crowd availability and readiness for client needs
• Work closely with Delivery, Product, Finance & Ops, People & Culture, and Marketing teams to align crowd programs with company priorities
• Partner with Product to improve crowd-facing platform experiences
• Analyze data to understand performance, satisfaction, and retention across the network and take action on what you learn
• Strengthen communication with the crowd, ensuring they’re informed, heard, and engaged
• Support community-led initiatives, recognition programs, and moments that help our crowd feel connected to the mission
• Be a collaborative partner across the company, aligning crowd initiatives with client, product, and brand goals
• Foster a culture of experimentation, inclusion, and adaptability within the crowd team — be ready to try things, learn fast, and iterate

Preferred Qualifications

Familiarity with software testing, or platform-based work models

Benefits

• Flexible time off (including local holidays, sick leave, and personal days)
• Up to $300/year in learning reimbursement (for courses on Udemy, LinkedIn Learning, and more)
• Stock options that start vesting after one year