VRS Content Management Lead

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety solutions, as a Value Realization Services (VRS) specialist. This dynamic role blends established business activities with special projects to enhance understanding of NICE's services among leadership, sales, and customers. You will be responsible for VRS messaging, content development, and distribution, collaborating with various NICE teams to drive VRS adoption and success. The position requires strong communication, writing, and presentation skills, along with experience in content creation for consulting services, preferably in SaaS or enterprise software. You will work independently and with diverse stakeholders to achieve strategic objectives, educating sales teams and crafting compelling proposals. This role offers the chance to learn and grow within a fast-paced, collaborative environment with numerous internal career opportunities.

Requirements

• 5-7+ years of experience in content creation and creative writing for consulting services, with a strong preference for experience in a SaaS or enterprise software environment
• Demonstrated success in operating effectively within complex, multi-domain environments
• Excellent presentation building skills with a proven track record of engaging key stakeholders
• Exceptional capacity for creative and business writing alongside oral communication skills and strong attention to detail
• Ability to work flexibly and independently in a fast-paced, fluid environment
• Ability to build strong rapport with colleagues, especially sales partners, and clients
• Ability to coach selling partners on value proposition and message delivery
• Adaptable and nimble to navigate and resolve competing priorities
• Superior written and oral communication skills with strong attention to detail
• Knowledge of CCaaS, CX and DX market trends, technologies and/or related services
• Willingness and ability to travel globally. (rare)
• Mastery of MS Office (especially MS Word and PowerPoint), Proficient with Adobe CC (especially InDesign, Acrobat Pro, & Photoshop, and functional capacity with Illustrator, Premiere Pro &/or After Effects). Adept with MS Teams, OneDrive, Sharepoint
• Minimum qualification: BS or BA degree, or higher

Responsibilities

• Work with NICE leadership, VRS business consultants, customers, analysts, other NICE business units to effectively represent offers, deliverables, and value propositions
• Demonstrate leadership by operating independently, managing diverse stakeholders, and effectively guiding teams and priorities to achieve strategic objectives
• Educate and enable NICE sales teams regarding NICE VRS’ ability to help customers achieve business outcomes
• Execute the VRS offerings, managing key activities and related budgets to retain existing customers and acquire new ones
• Drive VRS components of the go-to-market strategy and create supporting assets
• Develop and position VRS customer success stories via case studies, testimonials, speaking engagements, consulting thought leadership, and referrals
• Collaborate on initiatives to reach target audiences through social media, email, and websites
• Create clear VRS messaging and work with NICE marketing counterparts to position it for industry events, webinars, conferences, awards, internal messaging & campaign collaboration
• Work with NICE product marketing, corporate marketing, and corporate sales enablement teams to ensure consistent messaging and competitive positioning
• Understand the market, customer profiles, buying criteria, and competitive landscape intricacies
• Collaborate with the NICE proposal teams to craft compelling VRS-related responses for proposals, RFx, and Statements of Work (SOWs), ensuring alignment with customer needs and business goals

Preferred Qualifications

• Ability to influence cross-functional teams
• Familiarity with NICE solutions, and/or competitors, consultants or analysts in this space

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations