Warranty Administrator

Summary

Join our leading technology company as a Warranty Administrator and be part of a team revolutionizing warranty claims processing. This 100% remote position offers a competitive salary, bonus, and home office stipend. You will utilize cutting-edge proprietary software to review and process warranty claims, communicate with customers, and collaborate with cross-functional teams. We offer excellent benefits including free health insurance, 401k matching, paid time off, and a supportive company culture. The ideal candidate possesses at least 3 years of automotive warranty administration experience, strong analytical and technical skills, and excellent communication abilities.

Requirements

• Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company
• Excellent attention to detail and analytical skills, with the ability to review and interpret complex warranty terms and conditions
• Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software and comfortable with learning new technology quickly and embracing change
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Self-motivated and proactive, with the ability to work independently from home, and collaborate effectively in a remote team environment
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams
• Reliable, high-speed home internet

Responsibilities

• Review and analyze submitted claims, particularly complex claims, to identify additional revenue opportunities for the customer
• Determine and obtain additional information from the customer; review provided information and determine if further clarification is needed to maximize claim payment
• Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently
• Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly
• Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues
• Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures
• Ensure accuracy and make corrections to warranty claims
• Maintain customer's warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties
• Collaborate with cross-functional teams to address warranty claim trends and drive process improvements
• Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution
• Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations
• Maintain training and certification(s)
• Assist in the development and implementation of training materials and documentation for warranty claim processing procedures
• Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed
• Perform other relevant duties as assigned

Benefits

• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• 100% Remote opportunity
• 10 days of Paid Time Off per year
• 10 major holidays per year
• Monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments
• Commission payments of $500 for introducing a new automotive dealership or dealership group account that remains a customer for at least 90 days
• Commission payments of $1,500 for introducing a new Warranty Administrator who remains an employee for at least 90 days