Warranty Recovery Specialist

Summary

Join Lendbuzz as a Warranty Recovery Specialist and drive profitability by managing and recovering warranty refunds from third-party partners. You will serve as the main liaison for all warranty-related claims, ensuring timely and accurate reimbursement. Key responsibilities include driving maximum financial recovery, creating and tracking financial recovery targets, maintaining reporting on recoveries, and building standardized templates for cancellation requests. You will also coordinate communication with dealership partners, notate refunds, and identify opportunities to enhance the claims process. This role requires 2+ years of experience in auto dealerships, auto lending, or at an auto warranty company, familiarity with Microsoft Excel, strong communication skills, attention to detail, organizational skills, and resourcefulness. The ideal candidate will be tenacious and thrive in a fast-paced environment.

Requirements

• 2+ years of work experience in auto dealerships, auto lending, or at an auto warranty company preferred
• Familiarity with Microsoft Excel is required
• Strong written and oral communication skills, comfort making calls to third-parties
• Attention to detail
• Organizational skills
• Resourcefulness in obtaining data when clean and or complete information is not available
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

Responsibilities

• Drive maximum possible financial recovery through the cancellation of outstanding warranty agreements
• Create financial recovery targets and track progress against goals
• Maintain reporting on recoveries to date and future recoveries being targeted
• Must be organized, self directed and comfortable speaking on the phone with a variety of business partners
• Build out standardized, repeatable templates for cancellation requests to reduce processing cycle times
• Coordinate and streamline any communication with dealership partners across internal teams
• Notate refunds received and ensure funds appropriately applied to customer accounts
• Identify opportunities to enhance our claims process and provide feedback for process improvement