Warranty Submission Specialist

Summary

Join Dynatron Software as a Remote Warranty Processing Specialist and contribute to the success of our automotive service department clients by processing warranty submissions. You will be responsible for analyzing client invoices, ensuring adherence to processes, and communicating effectively with dealerships. This role requires strong analytical and communication skills, experience in the automotive industry, and proficiency in Microsoft Office, particularly Excel. The position offers a competitive salary, excellent benefits, flexible scheduling, and professional development opportunities. We are a people-first company with a strong emphasis on teamwork and our 5 core values. This is a measured position with weekly and monthly quotas.

Requirements

• 2+ years auto dealership, service department, warranty claims/admin, or automotive industry experience
• Ability to learn new software applications and be comfortable working on diverse types of computer programs, with a strong working knowledge of Microsoft Office, specifically Excel
• Strong analytical skills and pattern recognition skills
• Ability to perform duties with goal-oriented work methodology
• Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
• Adhere to stringent timelines
• Strong customer service, professional verbal and written communication, and interpersonal skills, and be well organized

Responsibilities

• Analyze and translate information from client invoices to Excel for submission to automotive manufacturer
• Develop in-depth understanding of the reports used to calculate a client’s submission opportunity
• Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
• Effectively communicate internally and with Dealership Management via phone and email
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc
• Other duties and special projects assigned or approved by management

Preferred Qualifications

Strong knowledge of Google tools

Benefits

• Excellent benefits including health, dental, vision, and short term disability insurance
• Stock options
• Work from home and flexible scheduling depending on job requirements
• Professional development opportunities
• 9 paid holidays
• 15 days PTO
• Home office setup support for remote employees