Warranty Submission Specialist

Summary

Join Dynatron Software as a Remote Warranty Processing Specialist and contribute to the success of automotive service departments by processing warranty submissions for dealer clients. You will be responsible for analyzing client invoices, ensuring adherence to processes, and communicating effectively with dealerships. This role requires strong analytical and organizational skills, proficiency in Microsoft Office (especially Excel), and experience in the automotive industry. The position offers a competitive salary, excellent benefits, flexible scheduling, and professional development opportunities. Dynatron Software prioritizes a positive work environment and values teamwork, fostering a culture built on five core values: Success Driven, Delivering Results, Sense of Urgency, Accountability, and Positive Attitude. The position includes a measured quota system with weekly and monthly goals.

Requirements

• 2+ years auto dealership, service department, warranty claims/admin, or automotive industry experience
• Ability to learn new software applications and be comfortable working on diverse types of computer programs, with a strong working knowledge of Microsoft Office, specifically Excel
• Strong analytical skills and pattern recognition skills
• Ability to perform duties with goal-oriented work methodology
• Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
• Adhere to stringent timelines
• Strong customer service, professional verbal and written communication, and interpersonal skills, and be well organized

Responsibilities

• Analyze and translate information from client invoices to Excel for submission to automotive manufacturer
• Develop in-depth understanding of the reports used to calculate a client’s submission opportunity
• Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
• Effectively communicate internally and with Dealership Management via phone and email
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc
• Other duties and special projects assigned or approved by management

Preferred Qualifications

Strong knowledge of Google tools

Benefits

• Excellent benefits including health, dental, vision, and short term disability insurance
• Stock options
• Work from home and flexible scheduling depending on job requirements
• Professional development opportunities
• 9 paid holidays
• 15 days PTO
• Home office setup support for remote employees