Water Treatment And Wastewater Equipment Troubleshooting Specialist

Summary

Join Veolia Water Technologies & Solutions as a Technical Support Specialist! This role focuses on providing world-class post-commissioning technical support, warranty claim management, and customer issue resolution for our global install base. You will be responsible for managing customer issues, implementing EHS standards, and acting as a Subject Matter Expert (SME). This position requires strong technical and people management skills, with 24/7 on-call support. The role can be remote or based in Minnetonka, MN or Oakville, Canada, offering a salary range of $70,000-$90,000. The ideal candidate possesses a BS in a STEM field or equivalent experience in water/wastewater treatment and strong troubleshooting skills.

Requirements

• BS in a STEM field and/or a minimum of 5 years of experience in water/wastewater treatment projects or related fields
• Ability to work in a fast pace environment and operate independently to deliver business results
• Shift: 8am-5pm CST, plus 24/7 on-call coverage 25% of the time
• Clear and concise communication skills
• Drive a winning mentality and culture

Responsibilities

• Supporting the customers globally whom have purchased Veolia based systems or products
• Ensuring that the Veolia customers (install Base) has the best Customer Experience in the industry so that they return for high margin replacements
• Organize and drive feedback to engineering and product management for sustained product and project delivery improvement
• Manage incoming customer issues/claims with available tools to track & communicate cases until solutions provided to customers satisfaction
• Represent the Veolia technical support team as an active 24/7 after hours on call representative
• Manage customer warranty claims within assigned DOA levels & work with various business group’s (CSC, Engineering, Project/Product Management, After Market Services etc.) to execute claim closure, parts identification & service opportunity identification
• Training operator’s (understanding alarms, sequences, modes, CLC, OSC) Training can be via phone, web casts or actual site visits
• Support various mechanical issues with equipment outside of Veolia core products i.e. 3rd party vendor supplied equipment & parts
• Support various hydraulic issues including review of customer designed piping arrangements to resolve water hammer, air entrainment issues that are common with water treatment systems
• Support various instrumentation, calibration & set-point inquiries for Veolia systems that utilize on line instrumentation for measuring flow, pressure, temperature, level, pH, DO, conductivity/resistivity etc
• Support process related issues including chemical dosages, best practices & helping customer with the day to day operation of their plants

Preferred Qualifications

• Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications
• Excellent computer skills (i.e., Excel, Word and PowerPoint)
• Relevant field experience working on the Veolia WTS products
• Background in Root Cause Analysis (RCA) tools
• Focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams
• Working knowledge and experience of PLC & HMI/SCADA programming and troubleshooting (Rockwell, GE-IP/Emerson preferred)
• Working knowledge and experience with industrial networking and fieldbus’
• Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentage
• Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, ADT and Thermal technologies
• Demonstrated ability to read and interpret instruction and safety manuals
• Demonstrated ability to work independently
• Demonstrated ability to plan multiple priorities, focus on the most important ones
• Demonstrated ability to adapt quickly to new problems, clients, and situations
• Demonstrated ability to make timely and correct decisions without all the information

Benefits

• Salary Range $70,000-$90,000
• Remote work