Wedding Trade Concierge

Summary

Join Minted's team as a Wedding Trade Concierge, providing exceptional service to wedding professionals and their clients. You will build relationships, host consultations, manage communication, and utilize CRM software to ensure a seamless experience. This role requires strong relationship-building skills, excellent communication, attention to detail, and experience working with customers. The position offers a flexible schedule, including evenings and weekends, and is remote. Minted provides comprehensive benefits, including health insurance, paid time off, parental leave, and a 401k.

Requirements

• Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high volume environment
• A proactive problem solver who can anticipate customer’s needs in advance and who can quickly solve any issues
• Organized, paying close attention to detail, in order to accommodate all clients
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Technologically adept; familiarity and experience with eCommerce a plus
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
• Strong relationship building skills and love for supporting the customer
• Design orientation and a love of weddings and wedding planning
• A calm, professional working environment
• Excellent written and verbal communication skills
• High attention to detail, are organized, and able to follow through
• The ability to appropriately represent the Minted brand on screen with customers
• A Bachelor’s degree or equivalent work experience
• 2+ years of experience working with customers (preferably at a premium brand)

Responsibilities

• Build a long term relationship with every Wedding trade professional you are assigned to in order to help increase the number of their customers that could use Minted for their upcoming events
• Serve as a dedicated customer advocate and brand ambassador, influencing the Wedding trade professional and their customer’s perception of Minted
• Host consultations with wedding planners and customers over video chat.  For Wedding professionals, these consultations may include an introductory overview for the planner to become familiar with everything Minted has to offer.  For clients of planners, this will include helping them to find and personalize their designs and wedding websites
• Handle all email communication with the Wedding professionals and their customers, including proactive outreach, as needed, to introduce them to new products and services that Minted is offering as well as sharing upcoming promotions
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
• Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality concierge experience
• Utilize data to proactively track orders on behalf of the planners and their clients
• Identify opportunities for improving the customer experience and share those with leadership
• Maintain detailed notes on every interaction with the Wedding trade professional and their customers

Preferred Qualifications

Experience with Salesforce or other CRM software a plus

Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount