Weekend Dispatch Supervisor

Summary

Join Helios Service Partners as a Dispatcher, responsible for managing the logistics of service calls for HVAC technicians. This fully remote position requires strong organizational skills and the ability to multitask. The role primarily involves weekend work (Saturday and Sunday, 10-hour shifts), with weekday training. You will dispatch work orders, communicate job progress, coordinate technician assignments, and ensure timely completion of repairs. Competitive hourly wages, paid time off, and career growth opportunities are offered.

Requirements

• High school education or GED
• Minimum 2-3 years’ dispatcher experience
• Valid driver’s license
• Demonstrated experience in customer service
• Proven flexibility and dependable performance

Responsibilities

• Dispatch work orders during business hours for assigned districts
• Communicate job progress with Account Managers, advise them on scheduling delays
• Coordinate proper technician assignments for quoted repairs
• Follow up on all return status. Work with Account Manager to keep job moving
• Work with Regional Service Manager on any unscheduled truck repairs
• Dispatchers will work together with Regional Service Manager to help monitor technician time on jobs
• Dispatcher will work together with Regional Service Manager to closely assess entire workload and determine manpower for over time and weekend work
• Issue POs to techs in assigned area
• Schedule all approved quoted repairs within 2 business days of part delivery

Preferred Qualifications

Associates and/or bachelor’s degree

Benefits

• Competitive hourly wages
• Paid company holidays and paid time off
• Career growth opportunities, promote from within culture
• Benefits package