Welbe Advocate II

Summary

Join WelbeHealth PACE program as a Welbe Advocate I and contribute to helping seniors remain in their homes. This role focuses on inbound and outbound call center tasks, including call management, scheduling, authorization processing, and inquiry handling. You will provide exceptional customer service to participants, families, and clinic staff while maintaining accurate appointment records. The position requires a high school diploma or equivalent, one year of call center experience, flexibility with work hours, and excellent communication and organizational skills. WelbeHealth offers a competitive compensation package, including medical, dental, vision insurance, flexible remote work options, generous PTO, and advancement opportunities.

Requirements

• High School Diploma or Equivalency required
• Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
• Must be flexible with work hours
• Excellent organizational and communication experience

Responsibilities

• Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
• Review, process, schedule and authorize orders according to department protocols
• Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
• Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
• Provide eligibility status and benefit information for participants
• Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Flexibility with remote, work from home schedule
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• 401k match
• Healthcare coverage