Wfm Strategy Project Lead

Summary

Join Oscar's Workforce Management team as a Project Lead and support the design, optimization, and implementation of processes to achieve organizational goals. You will implement lean tools and techniques, represent the team within the organization, and report to the Workforce Management Manager. This role offers a blended work culture with a remote option for those outside commuting distance of the Tempe office. The base pay is $65,520.00 - $85,995.00 per year, plus benefits and bonuses. You'll need 1+ years of experience in workforce management, data-driven improvements, process improvement, and presenting to senior leadership. The position requires compliance with all applicable laws and regulations. Oscar is an Equal Opportunity Employer committed to fostering an inclusive environment.

Requirements

• 1+ years of professional experience in Workforce Management
• 1+ years of experience using data and metrics to drive improvements
• 1+ years of experience in process improvement and workflow design
• 1+ years of experience in presenting information and recommendations aimed at Senior Leadership

Responsibilities

• Identify risks with support from leadership to respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure milestones and service levels are met
• Partner with leadership to strategize, implement, and manage projects aimed at lowering overall cost-of-care or improving healthcare outcomes
• Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
• Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures
• Provide recommendations that result in our operation admin savings and improved quality
• Support implementing process improvement projects , as well as mindset shifts, to optimize operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• ACA marketplace, provider network, claims, healthcare quality, or provider data experience
• Experience with NICE IEX or InContact systems
• Contact center leadership experience
• Training applying Continuous Process Improvement or Lean Six Sigma principles
• Experience with project coordination or management in a matrixed organization

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Monthly vacation accrual at a rate of 10 days per year
• Annual performance bonuses