Wholesale Loan Coordinator

Summary

Join Better Home & Finance Holding Company as a Wholesale Loan Coordinator and contribute to our mission of reimagining home finance. You will play a crucial role in processing various loan types, ensuring a smooth and efficient process for brokers and customers. Your responsibilities include managing a high-volume pipeline, communicating with stakeholders, and adhering to regulatory guidelines. This position requires extensive mortgage processing experience, including wholesale and HELOC/HELOAN expertise. Strong organizational, communication, and problem-solving skills are essential. Better offers a comprehensive benefits package, including flexible PTO, health insurance options, mental health support, and more.

Requirements

• 3+ years of mortgage processing experience
• 1+ years wholesale experience
• Experience processing HELOC, HELOAN mortgages
• Knowledge of HELOC/HELOAN product guidelines
• Proven ability to effectively manage a high-volume pipeline of files and customers
• Ability to troubleshoot and solve problems independently
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approaches work with empathy, humility and accountability

Responsibilities

• Communicating directly with Brokers and at times, customers to ensure an efficient and positive experience
• Serve as a point of contact for clients, answering questions and providing updates on the status of their application throughout the process
• Conducting follow-up and follow-through communication with various third parties to ensure quick and efficient closings
• Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with all internal and external parties
• Guiding borrowers from the point of underwriting approval to funding
• Reviewing open tasks, loan applications, Credit, Income, and Asset documents for completeness
• Navigating Suspense decisions and proposing resolutions to the Broker
• Adequately preparing loans for Final Underwriting Review
• Communicating with customers regarding requirement to close such as credit documentation, and compliance timing requirements to adhere with mortgage guidelines
• Ensure that all loan applications and processes comply with relevant lending regulations and Figure's internal guidelines
• Identifying ways in which we can improve Broker and customer experience

Benefits

• Benefits eligibility effective DAY ONE
• *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
• Personalized care for every fertility and family care journey for our employees and their partner!
• Dependent care benefits (i.e. childcare and/or elder care costs) include a company match
• Discount programs and perks including pet Insurance!