Naked Wines is hiring a
Wine Advisor

Summary

Join our high-achieving Wine Advisor Team at Naked Wines, where you'll be responsible for providing excellent customer service, upselling products, and exceeding customer expectations. As a Wine Advisor, you'll have the freedom to knock customers' socks off and will be rewarded with a competitive salary, benefits, and opportunities for personal development.

Requirements

• The ability to provide excellent customer service, take responsibility for your actions and maintain a hunger to succeed and consistently smash your targets
• A personal, professional and positive style that makes for loyal, happy customers
• Outstanding listening and communication skills
• Strong influencing skills and the ability to overcome objections whilst always doing what’s right for the customer
• Confidence without the big ego
• Calm under pressure and actually thrive when challenged
• A passion for wine and the willingness to keep learning and developing

Responsibilities

• Calling existing customers (who we call our Angels) to maximise sales revenue by upselling our products and services
• Enhancing their ongoing experience with Naked Wines - whether that's picking the perfect case (or 2…or 3) or helping them discover new wines and winemakers and reminding them of all of their Angel benefits
• Exceeding customer expectations by understanding their needs using; open questions, their purchase history, building relationships and actively listening
• Having the discipline, resilience and ambition to hit your targets, day in, day out. This is an essential part of the job
• Working as part of a team to create a positive and motivated atmosphere

Benefits

• A competitive salary - we're very proud to be a Real Living Wage employer
• Wine Advisors start on £23,400pa + uncapped commission, typical OTE of £30,000pa
• 25 days holiday plus your birthday and bank holidays (you can buy or sell holiday too)
• A £300 annual personal development budget - we're passionate about supporting people to follow their dreams inside or outside of Naked
• ��450 every year to treat yourself to some of our delicious wines...all in the name of research, of course
• We want to do our bit for the community and give everyone paid leave to volunteer
• Access to mental health buddies, mindfulness training and the Headspace app
• Enhanced parental leave
• Honeymoon leave - newlyweds get an extra week of annual leave