Wonoloer Retention And Engagement Specialist

Summary

Join Wonolo's Service Innovation and Enablement team as a Specialist, Wonoloer Retention & Engagement! You will be responsible for conducting customer outreach to Wonoloers, prioritizing long-term workers. This involves launching campaigns, making calls, sharing surveys, and managing worker attendance. You will also pilot new programs and assist internal stakeholders. Strong communication skills are essential, as you will communicate with Wonoloers via email, SMS, and phone. The role requires attention to detail and flexibility. This position is remote and based in the Philippines.

Requirements

• You’re seeking individuals who can help elevate your career to new heights, and you’re prepared to invest the effort required to achieve that goal
• You possess a mindset focused on personal development and consistently pursue feedback, knowledge acquisition, and advancement
• You have a strong concern for individuals, influence, and aiding others in realizing their maximum potential. Regardless of whether it’s a team member or a stranger, you display humility, kindness, and respect toward everyone
• Easily adapt to changes in task workload
• You are demonstrating a keen eagerness to acquire fresh knowledge and skills
• You enjoy being involved in pioneering endeavors or innovations with significant potential

Responsibilities

• Execute operational tasks that support Wonolo’s strategic objectives, including Wonoloer outreach, long-term job sourcing, ongoing worker attendance monitoring, and more
• Assist internal stakeholders by creating fill-rate campaigns, job push comms, smartcards, and other user outreach
• Review Wonoloer performance to identify strengths and areas for improvement, enhance productivity, and support professional growth
• Review Wonoloer feedback to propose ways to improve job satisfaction and work environments, in order to drive long-term job retention
• Adhere to established policies, procedures, and compliance to meet quality standards
• Be proactive in calling out trends and providing feedback on customer pain points, product feature gaps, and internal system challenges to help Wonolo improve the Customer and Wonoloer’s experience
• Meet productivity targets and defined timelines to meet customer Service Level Agreements (SLAs)
• Become an expert with Jira, our intake tool for internal ops requests, and drive improvements to our SLAs with rapid execution
• Promote strong team morale and conduct, including high engagement levels and schedule adherence

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!