Workers' Compensation Return-to-Work Claims Specialist

Summary

Join Kinetic’s growing Insurance Operations team as a Return-to-Work Specialist. You will manage and optimize technology-enabled transitional duty programs, reducing policyholders’ total cost of risk and expediting recovery times for injured employees. You’ll work with policyholders, brokers, and adjusters, collaborating with Kinetic’s Development and Claims teams to enhance product offerings and maintain strong loss ratio performance. This role offers a unique opportunity to contribute to a tech-enabled workers’ compensation solution. The position requires at least 3 years of Workers’ Compensation claims experience and strong analytical and communication skills. Kinetic offers a competitive salary, benefits, and a fully distributed, remote work environment.

Requirements

• At least 3 years of Workers’ Compensation claims experience, including lost time claims
• Knowledge of or experience with Return-to-Work protocols and programs
• Familiarity with workers’ compensation claim reviews, including conducting reviews with employers and insurance agents
• Proven ability to build positive relationships and partnerships within the department, across the organization, and with external customers
• Ability to prioritize tasks quickly, working both independently and collaboratively with team members at all levels
• Excellent written and verbal communication skills
• Strong analytical skills and attention to detail
• Proficiency with the Google Suite of business products (e.g. Google Docs, Sheets, Slides)
• Proficiency in creating pivot tables and charts in Google Sheets

Responsibilities

• Facilitate the onboarding of policyholders into Kinetic’s Rapid Return-to-Work program
• Provide on-demand consultations and deliver basic training to policyholders as needed
• Collaborate with policyholders, brokers, and adjusters to confirm program status and gather necessary information
• Support the deployment and implementation of the Rapid Return-to-Work program for new and existing policyholders
• Update relevant reports, tools, and applications to ensure accuracy and consistency
• Analyze program data, track performance metrics, and present actionable insights to management
• Partner with the Claims team to maintain and improve Kinetic’s overall loss ratio
• Work with the Development team to enhance the effectiveness and efficiency of the program and contribute to product improvement initiatives
• Handle special projects and initiatives to support broader company goals

Preferred Qualifications

• Experience working at an Insurtech company or MGA
• Experience plotting and visualizing data in a business intelligence platform such as Tableau or Looker

Benefits

• $70k-$85k + bonus and equity
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account