Workplace Technology Lead

Summary

Join ZOE as Workplace Technology Lead and play a pivotal role in designing, building, and automating the company's digital workplace. You will manage a Mac-centric endpoint fleet, Okta-driven identity, and Google collaboration stack, overseeing over 100 SaaS applications. Responsibilities include zero-touch provisioning, automation, ensuring a best-in-class employee experience (DEX), leading projects and OKRs, and mentoring team members. The role requires hands-on experience with digital workplace and SaaS portfolios, IdP administration, SaaSOps, and stakeholder management. You will be a key partner to the Head of IT, transforming IT into an efficient Workplace Technology platform. ZOE is a remote-first company, offering a comprehensive compensation package and benefits.

Requirements

• Hands‑on track record running digital workplace / SaaS-based portfolios for a fast‑moving, cloud‑first organisation (ideally 100–500 people)
• Ownership mentality —experience working in lean environments with broad scope, managing multiple contexts and prioritising accordingly (e.g. IT Managers operating solo or running microteams)
• Deep IdP administration experience—SCIM, MFA, conditional access, and SaaS SSO integrations
• Proven SaaSOps experience : catalogue rationalisation, cost analytics, contract negotiation, ideally using Trelica, BetterCloud or similar
• Stakeholder fluency —equally comfortable whiteboarding with engineers, explaining SaaS spend to Finance, or demoing provisioning flows to the Exec team
• Track record acting as final technical escalation in a remote support environment; calm under pressure when Slack is down five minutes before an all‑hands
• Familiarity with leasing logistics (HardSoft‑style providers) and inventory reconciliation
• Working knowledge of GDPR principles as they apply to endpoint and SaaS data handling
• Excellent written/asynchronous communication skills

Responsibilities

• Own the Workplace Technology roadmap —devices, identity, SaaS catalogue, automation, support workflows—and keep it aligned with ZOE’s remote‑first culture
• Implement and refine zero‑touch provisioning with Apple DEP/ABM + Hexnode, ensuring leased devices are enrolled, compliant and returned on time
• Rationalise and govern the SaaS portfolio (≈ 100 apps) for cost, risk, and duplication; run assessments and reports that make license spending and utilisation visible and actionable
• Automate employee lifecycle and SaaS orchestration using Okta and Trelica, aiming for one‑click onboarding and painless offboarding
• Build and run employee‑experience telemetry (DEX/ NPS/time‑to‑productivity), turning sentiment and metrics into actionable data
• Act as escalation and backup for support queries; apply an AI-first approach to deflect tickets and make knowledge available to end-users
• Partner with Finance on invoice reconciliation, usage reporting and cost‑optimisation exercises; lead contract renewals and vendor negotiations for workplace technology applications
• Drive self‑service culture within ZOE by building and introducing new capabilities
• Collaborate with Workplace Security on device posture signals, policies and GDPR controls
• Own vendor relationships and budgets for endpoint tooling, collaboration platforms, and user‑productivity SaaS

Preferred Qualifications

Exposure to AI service desks (HarrietHR, Moveworks, etc.), or experience migrating from FreshService‑style ITSM tools

Benefits

• Competitive health insurance
• Competitive compensation that reflects the value of each role and aligns with regional labor market standards
• Stock options
• Parental policies
• Professional development programs
• Remote work