XM Strategist

Summary

Join Qualtrics as an XM Strategist and leverage your Experience Management expertise to enhance sales teams. You will focus on key deals and strategic accounts within the Healthcare & Life Sciences sector, improving closure times and increasing deal sizes. Expect a client-facing role (70%) with internal workstreams (30%) contributing to go-to-market strategies. Responsibilities include pre-sales engagements, strategic partnerships with sales teams, and influencing go-to-market strategy. Growth opportunities include exposure to various XM domains (Consumer, Client, Employee Experience). Qualtrics offers a hybrid work model and various perks and benefits.

Requirements

• College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.)
• Experience working in or with enterprise teams owning CX, EX or MR functions within name-brand organization
• Experience consulting on the design and implementation of Experience Management (XM) Programs - Customer, Client, or Employee
• A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
• A strong understanding of industry trends and an ability to articulate for the layperson
• Demonstrated ability to persuasively communicate complex concepts at the highest level  within organizations and an ability to build relationships with strategic decision makers
• Expertise in one of these three XM Domains is required

Responsibilities

• Work directly with sales teams pursuing key deals across quarters and years
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers
• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events

Preferred Qualifications

Graduate degree

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices we take pride in creating an open and collaborative work space
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life
• A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria