Zabbix Administrator

Summary

Join Convoso as a Zabbix Administrator and be responsible for designing, implementing, maintaining, and optimizing the Zabbix monitoring system for seamless IT infrastructure performance. You will configure monitoring agents, develop dashboards, create alerts, analyze performance data, and proactively resolve issues. Collaboration with cross-functional teams is crucial to enhance system observability and meet organizational goals. This hybrid role offers opportunities for travel to in-person events and meetings. Convoso is a leading AI-powered contact center platform known for its innovative solutions and supportive work culture. The role requires extensive experience with Zabbix and related technologies, along with strong analytical and communication skills. Convoso offers a competitive compensation package and exceptional benefits.

Requirements

• 3+ years of hands-on experience utilizing Zabbix to monitor enterprise infrastructures
• 1-3 years of scripting experience with Bash or Python to automate monitoring tasks and resolve issues
• 1-3 years of experience working within Agile ecosystems, including tools like Jira and Confluence
• Deep understanding of Zabbix architecture and key features, including triggers, actions, macros, LLD (Low-Level Discovery), and API integrations
• Proficiency with Linux (Ubuntu), including shell scripting, or Python
• Strong knowledge of networking concepts, such as SNMP, IPMI, and HTTP/HTTPS monitoring
• Experience with database management systems like MySQL
• Familiarity with virtualization platforms (ProxMox, VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes)
• Proven ability to troubleshoot complex monitoring issues, including data anomalies and configuration conflicts
• Analytical mindset for identifying trends, optimizing system performance, and ensuring business continuity
• Excellent interpersonal skills to work with cross-functional teams and effectively communicate technical concepts to non-technical stakeholders
• Strong documentation skills to maintain a detailed knowledge base

Responsibilities

• Install, configure, and manage Zabbix servers, proxy servers, and monitoring agents across a diverse IT landscape
• Integrate Zabbix with third-party tools and APIs for extended functionality, such as ITSM, automation platforms, or alerting systems
• Develop and maintain advanced monitoring templates for IT components like servers, network devices, applications, databases, cloud environments, and containers
• Customize monitoring to support on-premises infrastructures with some supplementary cloud infrastructure
• Automate monitoring configurations using configuration management tools such as Chef (cinc) and Ansible
• Design and maintain intuitive, role-based dashboards for various stakeholders, ensuring actionable insights are easily accessible
• Create advanced visualizations that integrate metrics from other monitoring tools or data sources
• Define and fine-tune thresholds for alerts to minimize noise while ensuring critical events are escalated promptly
• Configure alerting mechanisms using diverse channels such as email, SMS, Pagerduty, and Google Workspace
• Continuously analyze monitoring data to uncover trends, anomalies, and capacity bottlenecks, leveraging historical data for predictive analysis
• Utilize Zabbix’s analytics tools alongside other tools such as Grafana for comprehensive performance reporting
• Diagnose and resolve issues related to data collection, configuration errors, and agent-server communication
• Collaborate with system, network, and application teams to address root causes of recurring incidents
• Implement role-based access control (RBAC) for monitoring environments
• Secure the Zabbix ecosystem by applying best practices for encryption, authentication, and compliance
• Maintain thorough documentation, including monitoring setup, troubleshooting guides, architecture diagrams, and onboarding manuals for new users
• Monitor and forecast system resource utilization to ensure scalability of the Zabbix platform and IT infrastructure
• Propose and implement optimization strategies for resource-intensive monitoring scenarios
• Conduct training sessions and workshops to empower team members and stakeholders with Zabbix monitoring capabilities
• Actively participate in cross-team initiatives to improve observability and resilience across the organization

Preferred Qualifications

• Experience integrating Zabbix with external tools like Grafana for enhanced visualizations
• Knowledge of cloud-based monitoring and hybrid IT infrastructure (e.g., AWS, Azure, GCP)
• Familiarity with DevOps tools and practices for monitoring CI/CD pipelines and infrastructure-as-code setups

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!