Zendesk CRM Developer

Summary

Join Samsara's team as a Senior Zendesk Developer and contribute to the development and improvement of our state-of-the-art Zendesk platform. You will design, develop, and maintain Zendesk solutions, collaborating with cross-functional teams to ensure high-quality, scalable, and reliable systems. This role requires extensive experience with Zendesk, APIs, and data warehousing, along with strong problem-solving and communication skills. You will mentor junior developers and champion Samsara's cultural principles. The position offers a competitive compensation package, including base salary, bonus, RSUs, and benefits, and embraces a flexible working model.

Requirements

• 5+ years of software development experience building and scaling enterprise customer-facing products and services
• 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform
• Experience building Zendesk solutions, microservices and customer-facing APIs
• Ability to write technical specifications, define business solutions, and convey ideas to business users
• Track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications
• Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable
• Previous experience handling and supporting mission-critical enterprise systems
• Ability to diagnose and respond to interruptions and critical issues in a timely manner
• Customer-first, build for a long-term mindset with the ability to make practical decisions when working through configuration choices
• Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms
• BS/MS in Computer Science/Engineering, or equivalent technical experience

Responsibilities

• Design, configure/develop, test, deploy, and support various business projects in a Zendesk environment
• Implement critical interfaces and complex modules of systems and features
• Assist business and tech teams with disassembling, designing, and configuring Zendesk to meet technical requirements and resolve process issues
• Develop mid-tier API systems merging different third-party systems together
• Develop and support data warehouses, business intelligence, and other dashboards/reporting
• Configure Zendesk Help Center/Guide
• Partner with Business Systems Analysts and Product Managers to shape product definition and requirements
• Assist in driving technology vision, strategy, and roadmap to building enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
• Work closely with internal stakeholders & business to design, develop, and implement solutions for Customer Support operations using Zendesk
• Be the point of contact for Zendesk development regarding all Customer Support related development processes
• Mentor, develop and train Junior developers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Experience with Zendesk App development
• Solid understanding of "Zendesk Explore"
• Highly organized, detail-oriented, and able to work independently
• Strong communication, both oral and written with the ability to correspond with various levels of business stakeholders, SMEs, end users, and technical team members
• Certifications: Zendesk Support Administrator Expert Certification, Scrum certification

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund