340B Training And Operations Manager

Summary

Join PDMI as a 340B Training and Operations Manager and play a vital role in creating and delivering training programs that empower teams, streamline operations, and ensure compliance. This fully remote position offers the opportunity to shape internal and external education initiatives, foster operational excellence, and contribute to better healthcare outcomes. You will design and deliver engaging training programs, develop comprehensive documentation, promote operational efficiencies, support continuous improvement, and lead client training. PDMI offers a collaborative environment, flexible work arrangements, and the chance to make a meaningful contribution to healthcare. We were voted a Best Employer in Ohio for the 4th consecutive year in 2024! This position requires a Bachelor’s degree or equivalent experience and in-depth knowledge of 340B regulations.

Requirements

• Education & Experience: Bachelor’s degree or equivalent experience in training, education, communications, or related fields
• 340B Expertise: In-depth knowledge of 340B regulations and best practices, with a commitment to staying updated on industry changes
• Training Skills: Proven experience developing and delivering impactful training and producing clear documentation
• Communication: Strong written and verbal communication skills to simplify complex information for diverse audiences

Responsibilities

• Design and Deliver Training: Create engaging training programs for internal teams and external clients, covering technical processes and operational workflows tailored to diverse skill levels
• Develop Comprehensive Documentation: Produce and maintain user manuals, policies, procedures, and implementation forms to ensure clarity and alignment with compliance standards
• Promote Operational Efficiencies: Collaborate with cross-functional teams to identify and address inefficiencies, integrating solutions into training to enhance workflows
• Support Continuous Improvement: Keep training materials updated with industry regulations, conduct time studies to optimize staffing, and capture metrics to inform process improvements
• Lead Client Training: Train clients on proprietary systems and tools, ensuring they can use platforms effectively to achieve their goals
• Be a Trusted Resource: Serve as a go-to expert for internal teams and clients, addressing questions and troubleshooting 340B-related issues

Preferred Qualifications

Technical Proficiency: Familiarity with tools like Microsoft Office (Outlook, Teams, Excel, Word) and an understanding of SFTP feeds, data acquisition, and proprietary systems is a plus

Benefits

• 100% remote work from approved locations
• Flexible schedules to support work-life balance
• Paid parental leave and comprehensive benefits
• A culture rooted in creativity, accountability, respect, and engagement