Access Counselor

Summary

Join Brave Health as a Patient Concierge Specialist in a full-time role working remotely. The ideal candidate will drive patient engagement, educate patients about services, and support scheduling and administrative matters.

Requirements

• 1 - 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred
• Experience with patient accounts in a healthcare setting
• Ability to communicate and interact appropriately with patients and staff both verbally and in writing
• Excellent customer service skills
• Strong attention to detail
• Ability to maintain a calm and professional demeanor during all interactions both externally and internally
• Comfortable with routinely shifting demands
• Knowledge of google as well as electronic health record systems
• Spanish-speaking preferred

Responsibilities

• Answer incoming calls and SMS’s from patients as well as clinicians
• Assist in fielding voicemails and e-mails
• Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information
• Schedule patient appointments for new patient BPS assessments, medication management, and intake information
• Verify patient insurance to confirm eligibility for Brave services
• Assist patients with minor questions and troubleshooting to ensure a seamless virtual care delivery process
• Step in as needed to provide administrative support throughout the patient journey
• Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions, implement solution; escalate unresolved problems as needed
• Coordination with other departments and/or teams as needed
• Support the outreach team with outreaching patients under direction of supervisors