Mindbody is hiring a
Account Associate

Summary

Join the team and work with mission-driven people to revolutionize the fitness & wellness industry. Enjoy amazing benefits.

Requirements

• Good negotiation skills in managing and developing your current and prospective book of business, ranging from low to top tier accounts
• Developing strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team
• Good communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact
• Basic business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business
• Able to manage processes and priorities to hit deadlines consistently
• Bachelor’s Degree or 1-year experience

Responsibilities

• Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
• Opportunity to leverage negotiation and persuasion skills to keep studios on the platform, increase product adoption, and engage in custom negotiations
• Work with a diverse partner base across all regional countries
• Identify, escalate and troubleshoot operational inefficiencies to provide partners high quality service
• Respond to a high volume of emails within a best-in-class SLA
• Act as surge support into areas/teams that require additional support as needed
• Identify and troubleshoot integration and technical issues, communicating properly to all internal teams