Remote Account Consultant

Summary

The Account Consultant - Niche Channels role at Houseful involves working with Overseas and Commercial real estate markets, website sales, and customer acquisition. The job requires experience in B2B retention and sales, understanding of CRM systems, strong organizational skills, flexibility, self-motivation, and communication skills. Desired skills include knowledge of property, software, or digital media background and a proven track record of working cross channel with a varied product portfolio.

Requirements

• Experience in B2B retention and sales, working in a consultative sales role
• Understanding of CRM systems and their importance in commercial businesses
• Outstanding organizational and time management skills that allow you to manage your own time effectively and work to tight deadlines
• Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change
• Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking
• Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential
• Communicating effectively with both internal and external customers and engaging constructively in team meetings etc
• Desire to be part of and contribute to the success of a fast-growing organisation
• Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel
• Basic knowledge of how websites work, or at least have the aptitude to learn some technical information

Responsibilities

• Acquisition of new customers across Overseas, Commercial, and Website Sales
• Effectively managing our existing customers base
• Retaining our existing customers base and helping to manage overall churn
• Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness
• Ensure that you maintain client records in Salesforce with accurate, high-quality information
• Continually develop your product knowledge to ensure you are comfortable discussing Zoopla’s entire product suite
• Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers
• Handle customer complaints or enquiries when appropriate and own the enquiry to completion
• Participate in special projects as and when required

Preferred Qualifications

• Knowledge of property, software, or digital media background
• Proven track record of working cross channel with a varied product portfolio

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Talent referral bonus up to £5K