Technical Account Consultant

Summary

Join Orgvue's Technical Account Management team as a Consultant and become a subject matter expert in the Orgvue platform. Collaborate with customers and partners, serving as a trusted advisor to address issues and propose solutions. Your responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance. You will work closely with partner and account teams to ensure solutions deliver value and contribute to platform innovation. This role offers a hybrid work model (2 days a week in the Philadelphia office or fully remote) and a comprehensive benefits package.

Requirements

• Be excited by the prospect of joining a rapidly growing international company
• Be interested in building consulting skills within the HR/OD analytics space
• Want to make a fundamental difference to some of the largest organizations and household names across North America
• Enjoy solving problems. Love taking on difficult challenges and finding creative solutions
• Not get flustered easily. If you don't know the answer, you'll dig until you find it
• Collaborate well with others, deliver on your commitments and be comfortable being challenged

Responsibilities

• Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue’s capabilities
• Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer
• Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer
• Review existing customer and partner tenant configurations and share opportunities for improvement with the account team. This will include Gizmo optimization and any other factors that may impact performance or usability
• Share perspectives on opportunities and risks with account team members and leadership
• Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team, working in close collaboration with the Partner Success team
• Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives, pushing back on customers where needed to help them achieve their desired outcomes
• Build and standardise articles for the knowledge base to improve how we upskill the wider community
• Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands

Preferred Qualifications

Subject matter expert (SME) in the Orgvue platform

Benefits

• Hybrid working - 2 days a week if based near our Philadelphia office or fully remote
• 5% matched 401k
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Summer Fridays (half day Fridays for the months of July and August)
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
• Annual discretionary bonus