Account Director

Summary

Join Degreed's Customer Success team as an Account Director and take ownership of gross and net retention by driving renewal and upsell motions. You will be the main point of contact for enterprise customers, proactively managing value realization and fostering executive relationships. Leverage your expertise in HRTech, Learning & Development, and talent management to act as a trusted advisor. This role requires strategic account management, consulting expertise, and product knowledge to deliver impactful results. If you are passionate about delivering measurable outcomes and thrive in a consultative role, this is an exciting opportunity to make a significant impact.

Requirements

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders
• Change management expertise: Experience navigating and implementing change within large enterprise environments
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients

Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution
• Lead discovery processes to identify client objectives and align solutions to meet their needs
• Build and maintain executive relationships, becoming a trusted advisor to economic buyers and executives
• Navigate change management processes within large enterprises, guiding clients through transitions to maximize adoption and value
• Leverage product knowledge and consulting expertise to design solutions tailored to client needs and goals
• Deliver impactful executive business reviews, showcasing progress, insights, and recommendations for future success
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services teams to meet client objectives
• Monitor and analyze success metrics, using data to inform strategies and drive client engagement
• Identify and pursue expansion opportunities, negotiating contracts and closing deals to grow revenue and enhance the client experience

Benefits

• The total pay range for this role is $150,000 - $200,000. (base plus variable)
• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• Degreed offers flexible work arrangements tailored to each role