Senior Director, Accounting Shared Services

Summary

Join Upwork as a Sr. Director to lead the Accounting Shared Services function, encompassing Accounts Payable, Payroll, and Equity. This crucial role involves evolving global finance operations, driving efficiency, compliance, and scalability. You will influence financial strategy, build cross-functional partnerships, and develop shared services. Lead and scale global Shared Services operations, overseeing AP, Payroll, and Equity. Build and execute a strategic roadmap for the Shared Services function. Partner with cross-functional stakeholders to re-engineer workflows and transform processes. Spearhead initiatives like ERP implementations and automation efforts. Establish and monitor KPIs and internal controls. Provide strategic leadership and people development for a growing team. Collaborate with audit partners to ensure compliance. Deliver executive-level insights and recommendations.

Requirements

• Demonstrated success leading global shared services or finance operations teams within a high-growth, multi-national environment
• Expertise in ERP systems, accounting operations, and process transformation, including cross-functional project leadership
• Proven ability to manage complexity, build scalable systems, and influence across functions at the senior leadership level
• Strong communication and stakeholder management skills, with a focus on business impact and customer-first thinking

Responsibilities

• Lead and scale global Shared Services operations, overseeing AP, Payroll, and Equity with a focus on quality, compliance, and customer experience
• Build and execute a strategic roadmap for the Shared Services function, identifying additional processes suitable for inclusion in a shared services model
• Partner with cross-functional stakeholders across Finance, Tax, Treasury, and FP&A to re-engineer high-impact workflows and transform end-to-end processes
• Spearhead complex initiatives including ERP system implementations, M&A integrations, and automation efforts that improve operational agility
• Establish and monitor key performance indicators (KPIs), service-level agreements, and internal controls that promote accountability and excellence
• Provide strategic leadership and people development for a growing team of finance professionals, fostering a culture of ownership, learning, and inclusivity
• Collaborate with internal and external audit partners to ensure compliance with SOX and other governance frameworks
• Deliver executive-level insights and recommendations based on financial performance and operational efficiency

Preferred Qualifications

Experience in marketplace, SaaS, or fintech environments

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan