Spectrum.Life is hiring a
Account Management Director

Summary

The job is for an Account Management Director Insurance at Spectrum.Life, a digital health partner. The role involves leading relationship management with a key insurance partner, developing a customer health monitoring and improvement framework, and managing large strategic clients within the healthcare or insurance sector.

Requirements

• 5+ years of account management at a SaaS company or other relevant organisations working with large clients
• Proven experience in managing large strategic clients within the healthcare or insurance sector
• Excellent communicator in-person, on the phone, through email and over web presentations
• Strategic thinker with the ability think and respond quickly in front of customers
• Experience with the design, development, implementation, monitoring and improvement of Customer Healthscore initiatives
• Strong organisational skills with keen attention to details
• Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
• Experience working with cross functional teams
• Passionate about consumers and the technologies that serve them
• Strong focus on user needs and an intellectual curiosity about the products that help to meet them
• Passionate about Health and Wellbeing

Responsibilities

• Develop and execute a comprehensive strategy for the Insurance partner, emphasising upselling, cross-selling, high customer satisfaction, and extensive product adoption
• Lead process optimisation to streamline the customer journey, elevating their experience and bolstering business growth
• Establish trusted relationships with decision-makers in the insurance partner, serving as the primary point of contact
• Understand each partner's strategic goals, making recommendations based on Spectrum Life's products and services
• Gather valuable feedback from partners for continuous product improvements
• Maintain expertise on industry trends, practices, and the competitive landscape in the insurance sector
• Collaborate with internal teams to ensure customer expectations are met and exceeded
• Work closely with our Clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers
• Work closely with Product and Technology teams to track enhancement requests for future features and functionality
• Develop new materials, such as presentations and onboarding plans, to improve organisational structure and client relationships
• Partner with Sales to develop a plan for customer success and expansion, aiming to achieve growth goals within the insurance partner
• Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs
• Develop customer stories, case studies, and client references specific to the insurance partner
• Strive to understand all the tools the insurance partner uses and champion how to better measure and provide the best experience possible
• Develop and teach best practices around analysis and insights to both the client and throughout Spectrum Life
• The construction of a customer Healthscore model
• Assist in the construction of bi-annual customer sentiment surveys for each sector and incorporate the results into the Healthscore

Benefits

• Full-time permanent contract
• Competitive salary (Dependent on experience)
• In-office, remote or hybrid working options
• 25 days annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits https://app.box.com/s/6wwkvowb