Account Manager / Customer Success Representative

Summary

Join Pearl Talent as a high-performing Account Manager / Customer Success Representative based in Latin America. You will scale the vendor experience, build strong client relationships, and ensure post-sale success. This role involves managing 20–30 vendor accounts, developing onboarding plans, and acting as the internal voice of the vendor. You will capture client feedback, anticipate issues, and drive value. The ideal candidate possesses flawless written and verbal English, HubSpot familiarity, and strong multitasking skills. Pearl offers a competitive salary, remote work, generous PTO, health coverage, mentorship, and professional development opportunities.

Requirements

• Flawless written and verbal English
• Familiarity with HubSpot
• Strong multitasking skills—capable of managing 20–30 relationships concurrently
• Extreme attention to detail, particularly with CRM data, call notes, and context tracking
• Polished, warm, and professionally presentable for a client-facing role
• Highly organized, self-managing, and emotionally intelligent

Responsibilities

• Own and manage post-sale relationships with 20–30 vendor accounts
• Build detailed onboarding plans, SOPs, and CRM documentation (HubSpot, Notion, etc.)
• Conduct structured onboarding and re-onboarding processes that feel personalized and elite
• Capture and maintain detailed vendor insights—understanding their needs, tone, and preferences
• Act as the internal voice of the vendor, surfacing feedback and performance blockers to product and connector teams
• Run regular check-ins, collect NPS, initiate feedback loops, and subtly request referrals
• Ensure vendors receive immediate value through prompt matching with active connectors
• Track all account data, performance metrics, and interaction notes in HubSpot and internal dashboards
• Assist with referral generation or upsell motions as appropriate
• Support events and community initiatives (e.g., founder dinners, intro strategy planning)
• Collaborate with Connector Success teammates to align vendors with ideal connector profiles

Preferred Qualifications

• Background in B2B customer success, partnerships, or account management
• Experience supporting startups, SaaS platforms, or relationship-driven tech businesses
• Exposure to the startup community, founder ecosystem, or high-end networking circles
• Familiarity with OpenPhone or similar VoIP tools
• Passion for human-centric products or services
• Experience working in remote, asynchronous, fast-moving environments

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance