Customer Success Manager

Summary

Join Planet's Customer Success team as a Customer Success Manager, focusing on the EMEA Defence and Intelligence segment. Maintain and build strong customer relationships, onboard new clients, and ensure successful service delivery. Co-own contract renewals with sales and act as a trusted advisor, leveraging your defence & intelligence expertise and knowledge of remote sensing and geospatial imagery. This full-time, remote position, based in Europe, requires strong communication skills, problem-solving abilities, and the ability to work independently and internationally. The ideal candidate will have 6+ years of experience in customer success or account management, experience with defence and intelligence customers in EMEA, and the ability to obtain and maintain NATO security clearance. Planet offers various benefits including paid time off, an employee wellness program, home office and phone/internet reimbursements, tuition reimbursement, equity, and volunteering paid time off.

Requirements

• Experience successfully managing customer relationships or projects
• 6+ years of experience in Customer Success, account management or similar
• Excellent verbal and written communication skills in English, the language of the company
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the EMEA region
• Excellent problem-solving skills, proactive work style, and ability to work independently
• Ability to multitask and prioritize job requirements
• Ability to travel internationally
• Experience operating within a classified environment
• Ability to obtain and maintain NATO security clearance

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

Preferred Qualifications

• Working proficiency in another European language
• Experience in earth observation and related fields
• Experience working with government customers
• Working knowledge of geospatial technologies, GIS or Remote Sensing
• Experience as an intelligence professional, imagery analyst or related field
• Experience working with, or in, NATO

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off