Account Manager, Publisher Success

Summary

Join Mediavine's Publisher Success team as an experienced Account Manager! You will manage a portfolio of publishers, focusing on retention and growth, building strong relationships, and providing data-driven insights. This role requires excellent communication, analytical skills, and a "publisher-first" mentality. You'll proactively identify and solve potential churn risks, advocate for publisher needs, and collaborate with internal teams. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development. The role is 100% remote, with occasional travel for team events.

Requirements

• 2+ years of experience in Customer Success or a related field
• Experience working remotely in a distributed team environment
• Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
• Strong proficiency with Google Suite
• Experience with communication platforms like Slack
• Experience working with a CRM such as Hubspot, Salesforce, etc
• Initiative and a drive to go above and beyond for each publisher
• Strong critical thinking and analytical skills to tailor recommendations effectively
• Excellent time management and organizational skills, capable of handling multiple tasks
• Exceptional written and verbal communication skills
• A positive attitude, strong work ethic, and a commitment to teamwork
• The ability to present data persuasively and make informed recommendations
• Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)
• Applicants must be based in the United States

Responsibilities

• Manage an established portfolio of publishers, focusing on retention and growth
• Take on new accounts, build rapport, and foster trust and long-term partnerships
• Proactively assess potential risks of churn and implement solutions to ensure ongoing success
• Advocate for publisher needs, addressing feature and data requests, reporting, and tools
• Use cohort data, trend analysis, and projections to provide tailored recommendations
• Deliver periodic business reviews and performance reports
• Maintain consistent and personalized communication with each publisher
• Monitor client social accounts to celebrate publisher successes and milestones
• Collaborate with Support Specialists and Engineers to resolve day-to-day issues
• Surface trends across accounts, ensuring key information is shared and escalated when necessary
• Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features
• Track and analyze performance results to identify opportunities for improvement
• Perform other duties as assigned
• Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)

Preferred Qualifications

Mediavine experience

Benefits

• 100% remote
• Comprehensive benefits including Health, Dental, Vision and 401k match
• Generous paid time off
• Wellness and Home Office Perks
• Up to 12 weeks of paid Parental Leave
• Inclusive Family Forming Benefits
• Professional development opportunities
• Travel opportunities for teams, our annual All Hands retreat as well as industry event