Account Manager, Publisher Success
Mediavine
π΅ $55k-$115k
πRemote - United States
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Job highlights
Summary
Join Mediavine as an Account Manager to deliver exceptional client services, drive customer satisfaction, and ensure long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.
Requirements
- 2+ years of experience in Customer Success or a related field
- Mediavine experience preferred
- Experience working remotely in a distributed team environment
- Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
- Strong proficiency with Google Suite
- Experience with communication platforms like Slack
- Experience working with a CRM such as Hubspot, Salesforce, etc
- Initiative and a drive to go above and beyond for each publisher
- Strong critical thinking and analytical skills to tailor recommendations effectively
- Excellent time management and organizational skills, capable of handling multiple tasks
- Exceptional written and verbal communication skills
- A positive attitude, strong work ethic, and a commitment to teamwork
Responsibilities
- Manage an established portfolio of publishers, focusing on retention and growth
- Take on new accounts, build rapport, and foster trust and long-term partnerships
- Proactively assess potential risks of churn and implement solutions to ensure ongoing success
- Advocate for publisher needs, addressing feature and data requests, reporting, and tools
- Use cohort data, trend analysis, and projections to provide tailored recommendations
- Deliver periodic business reviews and performance reports
- Maintain consistent and personalized communication with each publisher
- Monitor client social accounts to celebrate publisher successes and milestones
- Collaborate with Support Specialists and Engineers to resolve day-to-day issues
- Surface trends across accounts, ensuring key information is shared and escalated when necessary
- Maintain expert-level knowledge of Mediavineβs products and services to suggest relevant features
- Track and analyze performance results to identify opportunities for improvement
Benefits
- 100% remote
- Comprehensive benefits including Health, Dental, Vision and 401k match
- Generous paid time off
- Wellness and Home Office Perks
- Up to 12 weeks of paid Parental Leave
- Inclusive Family Forming Benefits
- Professional development opportunities
- Travel opportunities for teams, our annual All Hands retreat as well as industry event
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