Account Manager, Publisher Success

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Mediavine

πŸ’΅ $55k-$115k
πŸ“Remote - United States

Job highlights

Summary

Join Mediavine as an Account Manager to deliver exceptional client services, drive customer satisfaction, and ensure long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.

Requirements

  • 2+ years of experience in Customer Success or a related field
  • Mediavine experience preferred
  • Experience working remotely in a distributed team environment
  • Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
  • Strong proficiency with Google Suite
  • Experience with communication platforms like Slack
  • Experience working with a CRM such as Hubspot, Salesforce, etc
  • Initiative and a drive to go above and beyond for each publisher
  • Strong critical thinking and analytical skills to tailor recommendations effectively
  • Excellent time management and organizational skills, capable of handling multiple tasks
  • Exceptional written and verbal communication skills
  • A positive attitude, strong work ethic, and a commitment to teamwork

Responsibilities

  • Manage an established portfolio of publishers, focusing on retention and growth
  • Take on new accounts, build rapport, and foster trust and long-term partnerships
  • Proactively assess potential risks of churn and implement solutions to ensure ongoing success
  • Advocate for publisher needs, addressing feature and data requests, reporting, and tools
  • Use cohort data, trend analysis, and projections to provide tailored recommendations
  • Deliver periodic business reviews and performance reports
  • Maintain consistent and personalized communication with each publisher
  • Monitor client social accounts to celebrate publisher successes and milestones
  • Collaborate with Support Specialists and Engineers to resolve day-to-day issues
  • Surface trends across accounts, ensuring key information is shared and escalated when necessary
  • Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features
  • Track and analyze performance results to identify opportunities for improvement

Benefits

  • 100% remote
  • Comprehensive benefits including Health, Dental, Vision and 401k match
  • Generous paid time off
  • Wellness and Home Office Perks
  • Up to 12 weeks of paid Parental Leave
  • Inclusive Family Forming Benefits
  • Professional development opportunities
  • Travel opportunities for teams, our annual All Hands retreat as well as industry event

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