Ach Risk Management Specialist

Summary

Join Dwolla's fast-paced team as an experienced ACH Risk Management Specialist! This critical role focuses on managing ACH-related risk, primarily responding to Proof of Authorization requests and collaborating with clients. You'll also monitor and report on client return rates, develop remediation plans, and ensure compliance. The ideal candidate is a self-starter with strong communication and organizational skills, thriving in a collaborative environment. Dwolla offers a competitive salary, unlimited PTO, comprehensive benefits, and a remote-first workspace.

Requirements

• 3+ years of experience in ACH operations, risk management, or a related field
• Bachelor’s degree in finance, business administration, or a related field, or 4+ years of equivalent work experience

Responsibilities

• Respond promptly and accurately to Proof of Authorization (POA) requests from RDFIs
• Collaborate with Clients to obtain Written Statement of Unauthorized Debit (WSUD) forms and Letters of Indemnity (LOIs) when necessary
• Maintain organized records of all documentation, ensuring compliance with regulatory and audit requirements
• Monitor Client return rates on a monthly basis, identifying trends and potential risks
• Develop and report remediation plans for Clients with high return rates to the ODFI (Originating Depository Financial Institution)
• Provide recommendations and actionable insights to mitigate potential ACH risks for both Clients and Dwolla’s ODFI
• Ensure compliance with NACHA operating rules, ODFI agreements, and applicable federal and state regulations
• Work closely with internal teams, including compliance, operations, and Client support, to resolve ACH-related issues and minimize risks
• Assist in implementing risk management policies and procedures, ensuring alignment with industry best practices
• Act as a liaison between the ODFI, Clients, and RDFIs for ACH-related risk inquiries
• Provide guidance and education to Clients regarding ACH compliance, risk management practices, and remediation plans

Preferred Qualifications

• Accredited ACH Professional (AAP) certification
• Strong knowledge of NACHA operating rules and regulations
• Exceptional analytical and problem-solving skills, with the ability to interpret ACH data and identify risk trends
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to Clients and stakeholders
• Proficient in Google Suite (Sheets, Documents and Slides) and familiarity with ACH processing systems
• Strong organizational skills and attention to detail
• Ability to manage multiple day-to-day tasks and respond to shifting priorities
• Ability to work independently and as part of a team

Benefits

• Unlimited Paid Time Off (with a mandatory PTO minimum of 5 days every 4 months)
• 12 weeks paid parental leave
• Medical, dental and vision insurance (Health plan options include FSA & HSA options and more…)
• Stock options
• 401k (with 4% company match)
• Long-term disability insurance
• Life insurance
• Our employees can work from anywhere in the US or from our Des Moines office
• You can move anywhere in the US and your compensation won’t change
• Combined with our unlimited PTO, you have the flexibility to enjoy the laptop lifestyle and balance work while traveling
• We actively support a healthy remote-first company culture by frequently providing both in-person and virtual opportunities for collaboration with co-workers
• We never miss a beat… by working both synchronously and asynchronously in our day-to-day interactions we’re able to stay full-steam ahead
• Remote-first home office stipend (and paid parking for our office-loving employees)