Payment Operations Specialist

Summary

Join Zeal Group as a Payment Operations Specialist and be responsible for managing payment processes, ensuring compliance, and providing customer support. This role requires strong analytical skills, attention to detail, and excellent communication skills.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Prior experience in payment operations within the Forex/Trading industry or financial services sector
• Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols
• Proficiency in using financial software and tools for payment processing and reconciliation
• Knowledge of regulatory requirements, such as AML and PSP
• Excellent communication skills with the ability to interact with internal stakeholders and external partners
• Analytical mindset with a focus on problem-solving and continuous improvement
• Attention to detail and accuracy in handling sensitive financial data
• Fluency in English and Mandarin is Compulsory

Responsibilities

• Process Payments: Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company
• Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner
• Compliance: Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks
• Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues
• Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyse trends and provide insights to improve operational efficiency
• Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades
• Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication

Benefits

• Medical Benefit
• Optical Benefit
• Life Insurance
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Rewards