Administrative Assistant

Summary

Join Thyme Care as an Administrative Assistant and contribute to our mission of revolutionizing cancer care. This remote role, open to candidates nationwide (with a preference for Nashville-based individuals), involves handling inbound and outbound communications with members and providers. You will provide administrative support, generate reports, and ensure smooth coordination within the care team. Success in this role requires strong communication, organizational skills, and comfort with technology. Thyme Care offers a supportive and inclusive work environment.

Requirements

• Have a year or more of telephonic support experience in a healthcare or customer service role
• Handle member interactions with empathy and patience

Responsibilities

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team
• Provide administrative support by generating member reports, and data entry
• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

Preferred Qualifications

• Work from the Nashville office 5 days per week
• Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology

Benefits

• Remote role, eligible for individuals throughout the United States
• Pay rate of $19.23/hour