Advisory Solution Consultant - CRM & Industry Workflows

Summary

Join ServiceNow as an Advisory Solution Consultant and contribute to the success of their CRM & Industry Workflows team, supporting the West Business Services Area. This role involves acting as a strategic advisor and technical expert on ServiceNow's Customer and Industry Workflows, aligning their CRM vision with customer goals. You will lead in-depth discovery workshops, build impactful product demonstrations, and own the technical solution strategy from qualification to close. This position requires strong communication and collaboration skills, as you will work closely with sales, product management, marketing, partners, and services teams. You will also need to stay updated on market trends, AI innovations, and competitive differentiators to elevate ServiceNow's unique position.

Requirements

• 7+ years of pre-sales solution consulting, enterprise sales engineering , or related technical customer-facing experience
• Experience engaging Business Services customers or similar industries (e.g., real estate services, consulting, logistics, security, outsourcing)
• A proven track record of navigating complex sales cycles with enterprise buyers across multiple business units
• Expertise in building pipeline, qualifying opportunities, and influencing deal strategy with Sales
• Hands-on experience with cloud-based CRM, customer service, or workflow platforms (ServiceNow or equivalent)
• A strong grasp of value-selling principles , business case development, and storytelling through demos
• Passion for innovation and curiosity in applying AI and automation to real-world business problems
• Experience working collaboratively across cross-functional teams to drive customer outcomes
• Ability to travel as necessary to support territory needs

Responsibilities

• Act as a strategic advisor and technical expert on ServiceNow’s Customer and Industry Workflows, aligning our CRM vision with customer goals
• Lead in-depth discovery workshops and multi-level stakeholder conversations to surface operational challenges and business value opportunities
• Build and deliver impactful, customized product demonstrations and solution narratives that speak to the customer’s strategic imperatives
• Own the technical solution strategy from qualification to close across multiple stakeholders—from line-of-business leaders to the C-suite
• Collaborate cross-functionally with product management, marketing, partners, and services teams to bring the best of ServiceNow to your accounts
• Support strategic events, executive briefings, field marketing sessions, and partner collaborations
• Stay sharp on market trends, AI innovations, and competitive differentiators that elevate ServiceNow’s unique position

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs