Advisory Solution Consultant, ITOM

Summary

Join ServiceNow as an IT Operations Management (ITOM) specialist, contributing your expertise in IT datacenter technologies and enterprise architecture to support customers. You will leverage your skills in service modeling, discovery, event management, asset management, and cloud automation to provide strategic and technical pre-sales support. This role involves creating sales campaigns, maintaining ITOM solutions showcases, and enabling solution consultants to demonstrate the value of ServiceNow's ITOM platform. You will also assist sales personnel, provide mentoring, conduct product demonstrations, and participate in proof-of-concept engagements. Furthermore, you will be responsible for responding to RFPs, staying current on product developments, supporting marketing events, and conducting competitive analyses. The position requires strong communication and presentation skills, along with technical expertise in web technology and a willingness to learn new technologies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• An understanding of enterprise architecture domains
• Experience with integration, observability, automation, and orchestration technologies e.g., Amazon API, VMware automation, Puppet, Chef, Ansible
• Experience with AI-enhanced IT Operations (AIOps), Agentic AI and Machine Learning
• Experience with discovery technologies e.g., Tanium, Tenable, Qualys, ADDM, BMC Helix
• Experience with event management platforms e.g., Splunk, Datadog, Dynatrace
• Experience of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience in storage, network, and compute of enterprise environments
• An understanding or experience with CMDB implementations
• Experience scripting with one or more scripting languages or protocols e.g., PowerShell, Perl, wmi, ssh, python, JavaScript, Xpath, SNMP
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology
• Exceptional communication and presentation skills to include technical and business concepts

Responsibilities

• Create and contribute to sales campaigns focused on IT Operations Management leveraging IT Datacentre technologies, and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, event management, and discovery
• Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform
• Strong alignment with product management and engineering teams on roadmap and field feedback
• Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and Proof-of-Value/Proof-of-Concept
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• Serve as regional team lead to lead practice activities when called upon
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Preferred Qualifications

• Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process)
• Technical or practice team lead in previous roles